Privacy policy

PRIVACY POLICY

Last updated: 25 September 2026

Pittards Group Ltd is committed to protecting your personal information and respecting your privacy.

DATA CONTROLLER

Pittards Group Ltd
Company number: 15023734
Registered office: 8 Gainsborough Drive, Sherborne, DT9 6DR, United Kingdom

Privacy enquiries:

Email: reghankey@hotmail.com
Telephone: 07977 989245

INFORMATION WE COLLECT

We may collect information that you provide when you:

• Place an order
• Contact us or submit an enquiry
• Create or use a customer account
• Subscribe to marketing communications
• Return a product or request a refund
• Browse or interact with our website

This may include your name, billing and delivery addresses, email address, telephone number, order information, correspondence and website usage information.

Payment information is processed securely by our payment providers. Pittards Group Ltd does not normally receive or store your complete payment-card details.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and deliver orders
• Take payment and prevent fraudulent transactions
• Provide customer service
• Manage returns, exchanges and refunds
• Communicate important information about an order
• Comply with accounting, tax and other legal obligations
• Maintain and improve the website
• Understand how customers use the website
• Send marketing communications where you have consented or where otherwise permitted by law
• Protect our rights, customers and business

OUR LEGAL BASES

Depending on the circumstances, we process personal information because:

• It is necessary to perform a contract with you
• We must comply with a legal obligation
• It is necessary for our legitimate business interests
• You have provided consent

MARKETING

If you subscribe to marketing communications, we may use your details to send news, product information and offers.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting reghankey@hotmail.com.

Unsubscribing from marketing will not prevent us from sending necessary information about an existing order.

WHO WE SHARE INFORMATION WITH

We may share information with service providers that help us operate the business, including:

• Shopify, which provides our ecommerce platform
• Payment providers
• Delivery and logistics providers
• Website hosting and technical-support providers
• Analytics and cookie-service providers
• Email and marketing-service providers
• Professional advisers, regulators or public authorities where required

These organisations may only use personal information for the relevant service or as otherwise permitted by law.

We do not sell or rent customer email lists or personal information.

COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to operate essential website functions, remember preferences, understand website use and, where enabled, support marketing.

Where required, non-essential cookies and analytics services will only be used after you have provided consent. Cookie choices can be managed through the website’s cookie controls and your browser settings.

INTERNATIONAL DATA TRANSFERS

Some service providers may process information outside the United Kingdom. Where this happens, we will rely on appropriate legal safeguards designed to protect personal information.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements and to resolve disputes.

YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be deleted
• Restrict or object to certain processing
• Request a portable copy of information you supplied
• Withdraw consent where processing relies on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, email reghankey@hotmail.com.

You can find information about the Information Commissioner’s Office at www.ico.org.uk.

SECURITY

We use reasonable organisational and technical measures to protect personal information. However, no internet transmission or electronic-storage system is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, suppliers or legal obligations change. The latest version will be published on this website with its updated date.

CONTACT US

For questions about this policy or how your information is handled, contact:

Pittards Group Ltd
Email: reghankey@hotmail.com
Telephone: 07977 989245